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Essential information about your purchase rights, pricing, and contract terms as required by EU Consumer Rights Directive 2011/83/EU.
Last updated: February 15, 2026
This page provides all essential information you must receive before purchasing, as required by EU Consumer Rights Directive, UK Consumer Contracts Regulations, and US FTC Negative Option Rule.
14-Day Right of Withdrawal (EU/UK)
Legal right to cancel within 14 days
30-Day Money-Back Guarantee
Our commercial guarantee beyond legal requirement
No Hidden Fees
Total price includes all taxes and fees
Cancel Anytime
No cancellation fees or penalties
Legal Name: Profio Inc.
Trading As: Profio
Legal Form: Delaware C-Corporation
Registration: Incorporated in Delaware, United States
Registered Address:
340 S Lemon Ave #9527
Walnut, CA 91789
United States
General Email
hello@profio.devCustomer Support
support@profio.devBilling & Payments
billing@profio.devLegal & Compliance
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Immediate digital access via profio.dev. Service is activated within 60 seconds of payment confirmation. No downloads, installations, or shipping required.
All prices are displayed in USD ($) on our pricing page. The total price you see at checkout includes all applicable taxes and fees based on your location.
European Union (EU)
VAT is INCLUDED in displayed prices. Rate varies by country (15%-27%). Business customers with valid VAT ID may qualify for reverse charge.
United Kingdom (UK)
VAT (20%) is INCLUDED in displayed prices. Business customers with valid VAT registration may qualify for exemption.
United States (US)
Sales tax calculated at checkout based on your state (0%-10%). Displayed price excludes sales tax.
Other Countries
Local VAT/GST calculated automatically at checkout based on your billing address.
There are no hidden fees, no setup charges, no cancellation fees, and no transaction fees. The price you see is the price you pay.
All prices are in United States Dollars (USD). If your credit card is in a different currency, your bank will convert at their exchange rate and may charge a foreign transaction fee (contact your bank for details).
Credit & Debit Cards
Visa, Mastercard, American Express, Discover. Processed securely through Stripe.
PayPal
Pay with your PayPal account balance, bank account, or linked card.
All payments are processed by Stripe (PCI DSS Level 1) or PayPal. We never store, process, or have access to your credit card information. Your payment data is handled exclusively by these certified payment processors.
Monthly Subscription
Billed every 30 days. First charge is immediate, then automatically renews monthly on the same day.
Annual Subscription
Billed once per year (12 months). First charge is immediate, then automatically renews annually on the same date.
Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. You will be charged the then-current price for your plan.
Renewal Notification: We send an email reminder 7 days before your renewal date.
Cancel Anytime: Go to Settings → Billing → Cancel Subscription. No cancellation fees.
Effect of Cancellation: You keep access until the end of your paid billing period.
We will notify you at least 30 days in advance of any price changes to your subscription. If you do not cancel before the new price takes effect, you will be charged the new price at your next renewal.
Or email billing@profio.dev to cancel.
Under the EU Consumer Rights Directive (2011/83/EU) and UK Consumer Contracts Regulations (2013), you have a legal right to cancel your purchase within 14 days of signup, for any reason or no reason, and receive a full refund.
Email billing@profio.dev within 14 days of purchase with your request to withdraw from the contract. Include your account email and transaction date. We will process your refund within 14 days of receiving your withdrawal notice.
Legal Basis: Articles 9-16 of Directive 2011/83/EU (Consumer Rights Directive) and The Consumer Contracts Regulations 2013 (UK).
Beyond your statutory rights, we offer a generous 30-day money-back guarantee. If you are not satisfied with Profio for any reason, request a full refund within 30 days of purchase — no questions asked.
Email billing@profio.dev within 30 days of purchase. Include your account email and reason (optional). We process refunds within 5-10 business days to your original payment method.
This 30-day guarantee is in addition to your statutory 14-day right of withdrawal, giving you even more protection.
After the initial 30 days, you can cancel your subscription at any time with no cancellation fees or penalties. You will keep access to premium features until the end of your current billing period.
No pro-rated refunds after the 30-day money-back guarantee period. You keep access until your billing period ends.
If you have a complaint about our service, billing, or any other matter, please contact:
General Complaints: support@profio.dev
Billing Complaints: billing@profio.dev
Formal Complaints: legal@profio.dev
We acknowledge complaints within 24 hours and aim to resolve within 5 business days.
If your complaint is not resolved to your satisfaction, you can use the EU Online Dispute Resolution platform:
You have the right to contact your local consumer protection authority or data protection authority if you believe we have violated your rights.
This contract is governed by the laws of the State of Delaware, United States, without prejudice to your mandatory consumer rights under your local jurisdiction.
Before Purchase
After Purchase
This information is valid as of February 15, 2026. By proceeding with your purchase, you acknowledge that you have read and understood this pre-purchase information.