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We are committed to resolving billing disputes fairly and quickly. Contact us first for fast resolution within 24-48 hours.
Last updated: February 15, 2026
Most billing issues can be resolved within 24-48 hours by contacting our billing team directly. Filing a chargeback triggers automatic account suspension and fees. Let us help you first.
Email: billing@profio.dev
Response Time: Within 24 hours on business days
Resolution Rate: We resolve 95% of billing issues within 48 hours
Chargebacks are costly for both parties and trigger automatic account suspensions. In most cases, we can resolve your issue faster and more favorably by working with you directly. Our billing team has full authority to issue refunds, cancel subscriptions, and resolve billing errors immediately.
Unexpected Charges
Forgotten subscriptions, duplicate charges, or billing errors
Cancellation Issues
Difficulty canceling or charged after cancellation
Refund Requests
30-day money-back guarantee or pro-rated refunds
Payment Method Issues
Wrong card charged or payment method updates
Email billing@profio.dev with the following information:
Our billing team reviews your account history, transaction records, and usage logs to understand the issue. We respond within 24 hours on business days with our findings.
We provide a resolution within 48 hours of initial contact. If a refund is issued, it is processed within 5-10 business days to your original payment method.
If you are not satisfied with the billing team's resolution, email legal@profio.dev with your case reference number (provided in billing team's response).
A senior team member reviews the case within 48 hours. They have final authority to approve refunds, adjustments, or other resolutions.
Final resolution is communicated within 5 business days of escalation. This decision is binding and represents our final position on the dispute.
If the dispute remains unresolved after internal escalation, you may file a dispute with your payment processor:
Contact Stripe support at support.stripe.com or through your credit card issuer. Stripe will investigate and we will provide evidence of service delivery.
Open a case at paypal.com/disputes. PayPal will mediate the dispute and make a final decision based on evidence from both parties.
Chargebacks have serious consequences for both parties. We strongly encourage you to contact us first at billing@profio.dev for a faster and more favorable resolution.
If a charge is fraudulent (not made by you or authorized by you), filing a chargeback is appropriate and you will not face penalties. Examples of legitimate fraud:
For fraud cases, please also email security@profio.dev immediately so we can investigate and secure your account.
If you filed a chargeback but wish to resolve the issue directly with us instead, contact billing@profio.dev. We can work with you to reverse the chargeback and restore your account if the issue is resolved favorably.
When a dispute is filed with Stripe (either by you or your bank), the process follows these timelines:
To prove service delivery, we submit:
Stripe will decide in favor of the customer if the claim is valid (e.g., service not delivered, unauthorized charge). If we can prove service was delivered and used, the dispute is resolved in our favor and the charge stands.
PayPal disputes follow a structured resolution process:
PayPal's Seller Protection applies when we can prove:
PayPal's decision is final and binding for both parties. PayPal determines whether the claim is valid based on evidence from both sides. If ruled in your favor, you receive a full refund. If ruled in our favor, the charge stands.
If you believe there is an error on your bill, we will investigate and resolve it quickly:
Full refund + security investigation within 24 hours. We secure your account and reset passwords.
Immediate refund of duplicate charge, typically within 1 business day. No questions asked.
Refund of the difference between charged amount and correct amount. Processed within 48 hours.
Full refund + cancellation confirmation. We investigate why cancellation failed and fix the issue.
European customers can use the EU's Online Dispute Resolution (ODR) platform to resolve disputes:
For disputes exceeding $1,000, we offer voluntary mediation through neutral third-party mediators. Both parties agree to split mediation costs equally.
For disputes exceeding $10,000, either party may request binding arbitration as outlined in our Terms of Service. Arbitration decisions are final and legally enforceable.
Our billing team is ready to help you resolve any payment issue quickly and fairly. Most disputes are resolved within 24-48 hours.
Billing Support: billing@profio.dev
Legal Escalation: legal@profio.dev
Fraud/Security: security@profio.dev